Télécharger Chief Customer Officer 20 How to Build Your CustomerDriven Growth Engine PDF En Ligne Jeanne Bliss
Chief Customer Officer 20 How to Build Your CustomerDriven Growth Engine
Télécharger Chief Customer Officer 20 How to Build Your CustomerDriven Growth Engine PDF En Ligne Jeanne Bliss - pbA Customer Experience Roadmap to Transform Your Business and Culturebp pChief Customer Officer 20 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the worldp pAnd it will take years off your learning curvep pWritten by Jeanne Bliss worldwide authority on customer experience and preeminent thought leader on the role of the Customer Leadership Executive such as Chief Customer Officer Vice President of Customer Experience etc this book follows the fivecompetency model she uses to coach the CSuite and Chief Customer Officersp p1 Manage and Honor Customers as Assetsp p2 Align Around Experiencep p3 Build a Customer Listening Pathp p4 Proactive Experience Reliability and Innovationp p5 One Company Accountability Leadership Decision Makingp pChief Customer Officer 20 will get you into action quickly with a united leadership team and will shift your business intent to earning the right to growth by improving customers lives Jeanne Bliss fearlessly shares her tools and leadership recipe cards for leading and enabling your business transformation And she provides practical guidance on how embed the five competencies into how your company develops products goes to market enables and rewards people and conducts annual planningp pIncluding over forty accounts of actions by Customer Leadership Executives around the world this is the book you have been waiting for that tells it like it is and gives you the framework to build your customerdriven growth enginep pJeanne Bliss pioneered the Customer Leadership Executive position holding the role for twenty years at Lands End Allstate Coldwell Banker Mazda and Microsoft Corporations Since 2002 she has led CustomerBliss a preeminent customer experience transformation company where she helps companies achieve customerdriven growth She is a worldwide keynote speaker and sought frequently by major media for her point of view Jeanne is the cofounder of the Customer Experience Professionals Association established to advance the worldwide discipline of customer experience and customer experience practitioners She is also the bestselling author of iChief Customer Officer Getting Past Lip Service to Passionate Action 2006 and I Love You More than My Dog Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad 2011ip
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Details of Chief Customer Officer 20 How to Build Your CustomerDriven Growth Engine
| Le Titre Du Livre | Chief Customer Officer 20 How to Build Your CustomerDriven Growth Engine |
| Auteur | Jeanne Bliss |
| EAN | B00TWK3Q3M |
| Livres Format | Ebook Kindle |
| Langue | Anglais |
| Nombre de pages | 272 pages |
| Editeur | JosseyBass |
| Nom de fichier | chief-customer-officer-20-how-to-build-your-customerdriven-growth-engine.pdf |
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